Part-Time / Full-Time

Customer Success Manager

SaaS Platform

Remote (EU Time Zones)

Part-Time / Full-Time

RemoteSalesSupport

Hourly Rate

$30-45/hr

About This Role

Help our growing customer base achieve success with our SaaS platform. You'll be the main point of contact for clients, ensuring they maximize value from our product while driving retention and expansion opportunities.

Responsibilities

Onboard new customers and ensure successful implementation
Build strong relationships with key stakeholders
Monitor customer health metrics and usage patterns
Identify upsell and cross-sell opportunities
Address customer concerns and coordinate solutions
Conduct quarterly business reviews
Gather customer feedback for product improvements
Create customer success resources and documentation

Requirements

2+ years in customer success or account management
Experience with SaaS products
Strong problem-solving and analytical skills
Excellent presentation and communication abilities
CRM proficiency (Salesforce, HubSpot)
Customer-centric mindset
Ability to manage multiple accounts

Nice to Have

Technical background or API knowledge
Experience in B2B software
Multilingual capabilities
Customer success certification

Benefits

Performance-based bonuses
Career growth opportunities
Product training and certifications
Flexible work hours
Health and wellness stipend

Job Information

Position Type

Part-Time / Full-Time

Location

Remote (EU Time Zones)

Hourly Rate

$30-45/hr

Company

SaaS Platform

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