Part-Time / Full-Time

Customer Success Manager

SaaS Platform
Remote (EU Time Zones)
Part-Time / Full-Time
RemoteSalesSupport
Hourly Rate
$30-45/hr

About This Role

Help our growing customer base achieve success with our SaaS platform. You'll be the main point of contact for clients, ensuring they maximize value from our product while driving retention and expansion opportunities.

Responsibilities

  • Onboard new customers and ensure successful implementation
  • Build strong relationships with key stakeholders
  • Monitor customer health metrics and usage patterns
  • Identify upsell and cross-sell opportunities
  • Address customer concerns and coordinate solutions
  • Conduct quarterly business reviews
  • Gather customer feedback for product improvements
  • Create customer success resources and documentation

Requirements

  • 2+ years in customer success or account management
  • Experience with SaaS products
  • Strong problem-solving and analytical skills
  • Excellent presentation and communication abilities
  • CRM proficiency (Salesforce, HubSpot)
  • Customer-centric mindset
  • Ability to manage multiple accounts

Nice to Have

  • Technical background or API knowledge
  • Experience in B2B software
  • Multilingual capabilities
  • Customer success certification

Benefits

  • Performance-based bonuses
  • Career growth opportunities
  • Product training and certifications
  • Flexible work hours
  • Health and wellness stipend

Job Information

Position Type
Part-Time / Full-Time
Location
Remote (EU Time Zones)
Hourly Rate
$30-45/hr
Company
SaaS Platform

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